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B2B Sales Techniques: Improve your Closing Ratio
If you’ve done your job right in leading your customer through the sale process, you’ve already done a needs analysis, customized a proposal, had some trial closes, and you’re ready to get down to business. The art of the sale is to find the customer’s pain points and then demonstrate how…
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Making More Effective Sales Calls by Phone
Effective sales calls can be the difference between success and failure. Here are 9 things to keep in mind when you sit down to do sales calls. Never make a cold call. It’s so easy these days to go online and search someone’s business to learn enough about their business…
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Simple, Effective Hacks to Maximize Conversion Rates
OK, you’ve got a great website. Congrats! Now you’ve got to get people to visit and then convert them to customers. Conversion Rate Optimization Conversion rate optimization is a systematic process of increasing the percentage of your website’s visitors that take a desired action on a certain page. This includes…
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Millions of Twitter followers disappear after NY Times investigation
Have you bought Twitter or Facebook followers? Federal and state investigations are underway into the sellers of fake followers and bot engagement. More than a million followers of famous people – who presumably bought the fake followers to pump up their numbers – have literally disappeared in the past few…
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4 Keys to Effective Coaching and Leadership
A coach is only effective if the person they are trying to help is open to the concept. It’s important that you match the right coach to the right leader and set clear expectations and boundaries. The key to the relationship is mutual trust and respect. If the leader sees…
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Online Reviews Really Matter in Business
If you think online reviews aren’t affecting your business, here are a handful of statistics that might change your mind. SOURCE: Forbes The Value of Positive Reviews 90% of consumers say they read online reviews before ever visiting a business 85% of consumers say they trust online reviews as much…
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Insider Secrets of the Google 3-Pack
Getting ranked in the Google 3-pack of local businesses has never been more important. With the big shift from desktop to mobile in the past couple of years, it has become easier for local businesses to get featured based on proximity to the mobile user. That opens huge opportunities for…
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YouTube shuts down monetization for smaller contributors
“One of YouTube’s core values is to provide anyone the opportunity to earn money from a thriving channel,” said the email I got from YouTube this morning. Apparently their “anyone” doesn’t include me. YouTube says it is tightening its rules and raising the minimum threshold of subscribers you must have in…
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Three Steps to Dealing with Negative Online Reviews
Nobody likes to get a bad review. If you’re in business, though, a bad review online does more than just hurt your feelings. It can hurt your business. Half of U.S. consumer routinely check online reviews before making a purchase decision, according to a Pew Research study. You’ve gotten that…
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What Happens to Businesses That Don’t Back up Their Data
It’s a startling statistic: 93% of companies that lose their data storage for more than 10 days during a disaster are forced to file for bankruptcy within one year, according to the National Archives & Records Administration. Couple that with the fact that more than 90% of business computers aren’t…
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20 Tried and True Tips for Personalizing B2B Sales Calls
The days of cold calling, auto dialing, and sending mass emails are over. Not only is it no longer effective, it’s downright annoying to the business owners and leaves them with a negative impression of you. Before you can get in the door with someone, you’ve got to get their…
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4 largest TV companies will own more than 40% of all local stations
The big get bigger. That’s been the story of the past three years in television as the 5 largest companies now control 37% of all TV stations in the U.S., according to Pew Research. With a FCC that is relaxing ownership rules, and a major acquisition of the 42 Tribune…
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Should social media companies screen content before it’s posted?
Should social media companies screen content before it’s posted and weed out offensive or extremist content? Setting aside the First Amendment for a minute, here’s the question: Would you be willing to accept a delay in posting content if it meant increased vetting from tech companies? Tech Companies Team Up…
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Google is moving to mobile-first indexing
Google gave webmasters plenty of warning — more than a year — but it now appears they are ready to step up efforts on indexing mobile websites and serving results based on what they find. Currently, Google’s crawling, indexing, and ranking algortihms look at desktop version. Now, they will switch to mobile-first indexing. “Mobile-first…
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Former Facebook Exec: “We have created tools that are ripping apart the social fabric of how society works”
Chamath Palihapitiya is a name you may not know unless you are steeped in Silicon Valley culture. He joined Facebook in 2007 – a lifetime ago in tech years – becoming its VP for User Growth. He’s now the Founder and CEO of Social Capital. In a talk at the…
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Popular websites record every keystroke you make and put personal information at risk
It’s got a stuffy kind of title: “No boundaries: Exfiltration of personal data by session-replay scripts.” That’s the title of a paper written by researchers at Princeton University. What underlies that title is a potential invasion of privacy and gathering of data without permission on some 480 popular websites. The…
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MRC: New measurement standards for digital audience
The Media Ratings Council has released new Digital Audience-Based Measurement Standards developed in conjunction with the 4A’s, IAB, and ANA. The standards introduce a new metric called “duration weighting” for digital video ads. The measurement will be used to equalize time spent on video across media platforms. In other words,…
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Quartz: Android phones send location data even when location services are turned off
“When you use Google services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points and cell towers.” – Google Privacy Policy Google says it collects…
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Internet connected devices on the rise, but Live TV still dominates video viewing
58.7% of TV Households have at least one enabled device. That means at least one internet-connected devices such as a Smart TV, Game Console, or Multi-Media device. The number is growing rapidly. The same figure was 52.2% last June, an increase of 12%. They’re using the devices more frequently as…
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Priceline spends $4.3 billion on digital ads each year. It’s shifting to TV for the future.
Priceline is the travel industry’s largest digital advertiser. It’s built its company using TV and digital advertising, but the majority has been on digital. In 2017, it’s expected to spend $4.3 billion dollars on digital, according to Skift, an industry website that tracks spending within the travel category. The vast…
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Year-long Google study of the dark web shows how accounts get hacked
The folks at Google teamed up with Carnegie Mellon to undertake an extensive study on how accounts get compromised. By searing the dark web, they identified some troubling things: 788,000 potential victims of off-the-shelf keyloggers 4 million potential victims of phishing kits 9 billion usernames and passwords exposed via data…
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Former Facebook President says Facebook is designed to be addictive
There are now documented cases of social media addiction. It’s a real thing. According to Facebook’s first President, it’s no coincidence. Sean Parker started up Napster and later served as Facebook’s President. The billionaire told an audience at Axios in Philadelphia recently that social network are designed to stimulate and…
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Do you consider Facebook more or less accurate than other sources for news?
With all the noise about “Fake News” and Facebook’s role in spreading it, a survey done by The Verge in conjunction with Reticle Research during September and October provides an interesting revelation. Before you look at the results, think about this question: Compared to other sources where you regularly get…
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Retail digital ad spend continues to grow, but TV dwarfs other media
eMarketer’s tracking of digital ad spend shows continued spending growth. They predict 2017 will see an increase of 15.8% in the retail sector -the largest spending category. They predict double digit growth in retail online ad spend through the next 3 years. Digital video, per eMarketer, will account for 31%…
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Maybe the most effective used car commercial you’ll ever see
Proving that great advertising can sell just about anything, you’ll want to check out the ad this guy did for his girlfriend’s used car. It’s a 1996 Honda Accord with 141,000 miles on it. According to Kelly Blue Book, you might get $315 from a dealer on trade in, or…
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Nearly half of all Americans think the national media makes up stories about Trump
One more sign that the public’s trust in national media has eroded to a startling level. A revealing poll by POLITICO/Morning Consult shows considerable distrust of the national media. Overall, 46% believe the media fabricates news stories about President Trump and his administration. Only 37% say the media doesn’t make…
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Where does Google go when it wants to roll out a new product? Television.
YouTube TV is rolling out across the country, starting in select markets, which will feature a so-called “skinny bundle” of TV channels, including local channels. It is designed to compete – at a much lower price point – against cable and satellite packages in this era of “cutting the cord.”…
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It’s been an amazing ride for Netflix
It’s been an amazing ascent by Netflix. Today, roughly half of all adults in the United State watch streaming content on Netflix at least once in a while. Let that stat from Civic Science sink in. 29% say they watched a few times a week or more! The growth in…
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Is Google Fiber sputtering? Dropping 8 markets and new television services
Is Google Fiber struggling? The rollout of high speed Gigabit internet has been slower than expected and the company has cut back on the markets where it’s installing. In October, it scrapped plans to expand into 8 markets. It’s been hampered by both the cost and time it takes to…
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TV still #1 choice for news consumption, but the gap is narrowing
Only a third trust social media as a news source Half of all Americans report they get their news on television, but the gap with online is narrowing. 43% now say they often get their news online. The gap is just 1 points, narrowing from 19 points in 2015, according to…
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Study: Media Measurement missing 66% of all video consumption
Global marketing company Omnicom handles ad services for more than 5,000 clients in over 100 countries. They are a big deal in ad circles. So, when they talk, people do listen. Here’s what they’re saying: 66% of TV and Video on content consumed by Millennials and Gen Xers is not…
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Facebook, Apple join the billion dollar club for spending on original video content
Everybody, it seems, wants to be in the TV business. OK, it’s really the video business, but it’s the same thing the TV networks have been doing for years: producing original television content. The WSJ reports that Facebook is looking to spend A BILLION DOLLARS on original video content for…
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Recognized by the National Guard
I was recently honored to be recognized by the Alabama National Guard for WAAY-TV’s partnership. Along with the Alabama Broadcasters Association (ABA), our TV station helps the Guard with recruiting messages and advertising. Major General Sheryl E. Gordon met with the ABA and recognized each of our Board Members, including…
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Five Perceptions to Make Team Members Try Harder
Guest Post by Sarah Jacobs | At first glance, hiring employees for a company is not too difficult a task. However, if you take a closer look to what every company really needs, it might not be as easy as it looks. Yes, every company definitely needs employees to keep it…
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Bad ads can destroy brand credibility – and cost you money
Bad ads aren’t just hurting your brand. They’re hurting your sales. 60% of adults in the U.S. says they have stopped buying from a brand because they didn’t like its ad campaign, according to new poll from Civic Science. A great ad can bring new business and reinforce your brand…
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Apple ditches Bing for Google search
In 2014, Apple dropped Google for its search and switched to Bing for iOS and Mac. Now, it’s dumping Bing and going back to Google. The same goes for Siri as well. “Switching to Google as the web search provider for Siri, Search within iOS and Spotlight on Mac will allow these…
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Partisan views on media are more entrenched than ever
If anything, partisan views of the national news media have gotten even more entrenched… and the gap has widened, according to a national survey by Pew Research Center. While Democrat views on the impact of the national news media have grown more positive, Republicans have grown even more negative in their…
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Is my app/cell/cable provider down?
Here’s a great little website you can check when you’re having problems accessing your favorite app, your cell phone doesn’t work, or your cable is down to find out if it’s just you or a system-wide problem. Go to Down Detector to find out.
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If you share it on networking websites, does it become public or can access be limited?
It’s a battle over privacy rights that has constitutional law implications. At the heart of it if a simple question with an incredibly complex answer: If you share it on social networking websites, does it become public or can access by limited? Right now, the case features two companies going…
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Dominating Digital Ad Revenue: Google, Facebook, Amazon, and … ?
Amazon has gotten a lot of attention lately for its move into the advertising sales space, but another online retailer is making moves as well. Wal-Mart is now in the advertising business. Both companies have a dizzying array of consumer information in their databases to target consumers. Wal-Mart is positioned…
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9 NBA teams will have ads on their jerseys this season
The NBA voted it in and now 9 NBA teams will have advertising in their journeys. Here are the teams and advertisers.
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Some good news for the newspaper industry
Here’s some good news for the newspaper industry. Gen Z (under 18), 18-24-year olds, and 30-34 years olds are increasing their readership. Comparing traditional newspaper use (either in print or online) with the same study done in 2015, Civic Science found a stark increase among the youngest demos. Newspapers may…
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Total eclipses aren’t as rare as you think
As millions flock to the path of totality across the U.S. for this once-in-a-generation event, you should know it’s going to happen again in less than two years. However, you won’t notice. It’s going to happen over the Pacific Ocean and skirt the southern edge of Argentina. In fact, eclipses…
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FTC investigates allegations of deceptive pricing tactics by Amazon
When a company like Amazon buys a company like Whole Food, the Federal Trade Commission (FTC) takes a look at a lot of other things than just the business deal at hand. Reuters reports that the FTC is looking into allegations of misleading price tactics used by Amazon. The investigation…










































